Frequently Asked Questions
FAQs SUBJECT TO CHANGE
OPENING TIMES AND ADMISSION FEES
What are the opening times of Port des Lumières?
Port des Lumières is open 7 days a week*:
Monday to Thursday : 10am to 6pm
Friday and Saturday: 10am to 9pm
Sunday and public holidays: 10am to 6pm
*Opening times subject to change. Please note any information at the top of our website.
Who is eligible for the family rate?
The family rate is for 2 adults + 2 children (3 to 15 years old).
Do I need to make a reservation in advance for children under 3?
Yes, please also book a free children's ticket for children under the age of 3.
Is there a discount for 65+ and for accompanying persons?
There is a reduced rate for people over 65.
However, there is no separate rate for accompanying persons, you can choose our adult rate.
I want to visit Port des Lumières with a group. How do I make a booking?
If you want to visit with a group (more than 20 people), please send a request to gruppen@port-lumieres.com.
I am a journalist. Can I benefit from free admission?
Yes, press card holders benefit from free admission upon validation from our press service and presentation of their card for the current year .
Press Contact: k.derow@redroses-pr.com. Find more informationen in our press area.
Can I also purchase or reserve tickets by telephone?
No, it is not possible to make a reservation or purchase over the phone. Please use our service online or on site.
Is there a box office at Port des Lumières?
Yes, tickets and vouchers can be purchased on site during our regular opening hours. However, we would like to explicitly point out that all transactions on site are cashless and we cannot accept cash. We therefore recommend booking in advance via our online store, also to avoid unnecessary waiting times.
Is there a parking lot at Port des Lumières?
We recommend that you use public transport if possible (the "Überseequartier" stop on the "U4" subway line and stops on bus lines 2, 6 and 111 are in the immediate vicinity). Alternatively, you can use the public parking lot at Westfield Hamburg Überseequartier.
Accessibility
Can I come with a stroller?
Strollers aren’t allowed in the hall, for safety reasons. We advise you to bring a baby carrier. However, you can park your stroller at special areas in our foyer.
Please be aware, that we don't recommend a visit with children under 2 years.
Can I leave my bag at Port des Lumières during my visit?
Lockers are available at Port des Lumières. Bags larger than A4 must be locked for safety reasons. Access to the building with suitcases/luggage is not permitted.
Are animals allowed to enter?
Animals aren’t permitted to enter Port des Lumières, with the exception of service dogs.
Is Port des Lumières suitable for people with reduced mobility?
Port des Lumières is accessible for people with reduced mobility.
Are there any disabled facilities available at Port des Lumières?
There is a disabled toilet available, as well as wheelchaires - our staff members are at your disposal for assistance.
Are there seats available in the exhibition areas?
There is some seating at Port des Lumières.
Are the exhibitions suitable for people with epilepsy and/or vertigo?
Due to light effects, the exhibitions may present risks for people with epilepsy and people who suffer from vertigo.
Can I take photos or film in the exhibition?
Yes, you are welcome to take photos and video without flash and light, if they are intended for private use only. The use of the pictures and recordings for commercial purposes is not permitted. Access with a tripod is not permitted for safety reasons. If you share your photos and videos on social media, we are always happy, if you'd tag us.
My online booking
Can I purchase a gift ticket?
Yes, it is possible to buy a gift ticket.
How can I be sure that my tickets have been purchased?
Your tickets have been purchased when you receive a confirmation of payment and an email containing your tickets. Please also check your spam folder.
Do not confuse this payment confirmation email with the email confirming the creation of your account on our site.
Do I need to print my tickets?
No, you can present your tickets on your smartphone. Please be sure to have the barcode on your ticket available to be scanned at the venue.
I’m having difficulty in making a reservation and I’m taken back to the home page. What do I do?
We invite you to try again, as a lot of people may be trying to book the same date and visiting time.
Where can I find the tickets I have bought?
When your order is validated and paid for, the tickets are sent to the email address indicated during the order placement. Please also check your spam folder.
You can also find the tickets by logging into your customer account and visiting the ‘My bookings’ section.
If you cannot find your tickets, your payment might have been refused, please check with your bank or card operator.
I arrive earlier/later than my reserved start time, is that allowed?
The tickets are only valid for the date and time you have selected.
If you are nevertheless late, you have the option of arriving up to half an hour after the booked start time (this does not apply to the last start time of an exhibition).
I cannot log into my customer account. What do I do?
Please ensure the spelling is correct and that there is not a space before and after your email address. You can also try to reset your password.
Can my tickets be exchanged, modified, or refunded?
Tickets cannot be exchanged, modified, or refunded. However, you are welcome to pass the tickets on to other people as they are not personalised.